T&S Lux Electrical Services Trowbridge Wiltshire - Professional commercial, industrial and residential electricians, Solar Panel installations, EV charging station installations across Wiltshire, Bath, Bristol, Somerset, Chippenham, Melksham, Trowbridge, Devizes, Warminster, Frome and across the Southwest

T&S Lux Electrical Ltd understands your privacy is important to you and that you care about how your personal data is used.  We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways described here consistent with our obligations and your rights under the law.

​

This Privacy Policy details demonstrates T&S Lux Electrical Ltd’s commitment to the privacy of your personal information.  It explains how we use your personal data: how it is collected, how it is held, and how it is processed.  It also explains your rights under the law relating to your personal data.

​

Your acceptance of this Privacy Policy is deemed to occur upon your first use of our site, so please read it carefully and ensure you understand it.

​

Please note: We may update this Policy at any time without notice.  Updates will be noted with a new version number and dated accordingly.  You agree to review this Policy regularly and that you will be bound by the policy in force as it appears on our website.

​

BACKGROUND:

​

1. Definitions and Interpretation

​

In this Policy the following terms shall have the following meanings:

​

Account: Means an account required to access and/or use certain areas and features of our site and any contract held with us.

​

Cookie: Means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the Cookies used by our site are set out in Part 14, below

​

Cookie Law: Means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

​

We and Our: Refer to T&S Lux Electrical Ltd 

​

You and Your: Refer to you or your business/organisation as a client of ours or as a visitor to this website.

​

LEGISLATION

 

T&S Lux Electrical Ltd is subject to UK and European privacy legislation, which regulates the use of individuals’ personal data, i.e. any information that identifies you as an individual person.  

T&S Lux Electrical Ltd is subject to specific requirements imposed by UK and European privacy legislation.  All personal information you provide us with, either online via the website, in writing or electronically, will be protected by us in accordance with current applicable privacy legislation and the terms of this Policy.

​

2. Information About Us

​

This site is owned by T&S Lux Electrical Ltd.

​

We are a limited company with the registered number of 4213488.

​

Our registered address is 17 Waverley Gardens, Melksham, England, SN12 6AL.

 

3. What does this policy cover?

​

This Privacy Policy applies to your use of our site and to any accounts you may hold with us.

Our site may contain links to other websites, however, please note that we have no control over how your data is collected, stored, or used by other websites, businesses or organisations and advise you to check the privacy policies of any such websites before providing any data to them.

 

4. What is personal data?

​

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

​

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

​

YOUR RIGHTS

​

5. What are my rights?

​

Under the GDPR, you have the following rights, which we will always work to uphold:

 

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

 

b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.

 

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

 

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.

 

e) The right to restrict (i.e. prevent) the processing of your personal data.

 

f) The right to object to us using your personal data for a particular purpose or purposes.

 

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

​

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

​

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

​

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

​

Subject to overriding legal obligations, we will always work to uphold your rights, as explained above and summarised below:

​

• Informed - to be informed how we collect and use your personal data.

• Access - to have access to the personal data we hold about you.

• Amendment - to have your personal information held by us rectified should any information be proven to be inaccurate or incomplete.

• Delete - to have all personal data we hold to be deleted.

• Stop - to stop the processing of your personal data.

• Object - to object to us using your personal data for a particular purpose/s.

• Data Portability – to ask for a copy of your personal data held by us to re-use with another service/business.

 

6. What Personal Data do we collect?

 

When you enter a business transaction with us, T&S Lux Electrical Ltd will need information from you to conduct a business transaction.  

​

Most of the information we hold is not “personal” so will not be covered by the new privacy policy, however, in the case of Sole Traders/Unincorporated Partnerships most of the information we hold will be personal and for Limited Companies/Incorporated Partnerships the privacy policy only covers personal information relating to Directors/Shareholders and Key People.

​

Depending on your relationship with us, typical information we collect will be, although not limited to:

​

Customers:

Your name

Date of birth

Gender

Home address

Email address

Mobile Number

Watsapp account

Job title

Profession

Business name

Business address

Business email address

Business telephone number

Business fax number

Director/Key people/Partner information

Titles/Positions

Website Address

Branch Information

Financial/payment information

Bank details

Information about your preferences and interests

 

Suppliers:

Company Name/Address/Postcode

Titles/Positions

Fax/Email/Phone/Mobile Numbers

Website Address

Branch Information

Financial Information

Bank Details

​

How we will use your information and Consent:

​

By trading with T&S Lux Electrical Ltd and/or operating a credit account or dealing with us, either as a Supplier or a Customer, you consent to the collection and use of your personal data to enable us to carry out our legitimate business transactions with yourselves in accordance with the terms of this Privacy Policy.

​

7. How do you use my personal data?

​

Under the GDPR, we must always have a lawful basis for using personal data.  This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.  

 

Your personal data may be used for one of the following purposes:

 

Providing and managing your account;

Providing and managing your access to our site;

Personalising and tailoring your experience on our site;

Supplying our products and services to you.  Your personal details are required in order for us to enter into a contract with you.

Personalising and tailoring our service for you.

Communicating with you. This may include responding to emails or calls from you.

Supplying you with information by email and/or post that you have opted-in to you may unsubscribe or opt-out at any time by contacting either by email, telephone or by post and we will update your preferences immediately.

Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience.

​

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our products.  You will not be sent any unlawful marketing or spam.  We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

​

The below examples demonstrate how we might use your information:

​

• To supply you with information/enquires /goods you have requested

• Requesting you to supply information/enquiries goods to NE Electrical Wholesalers Ltd

• Carrying out analysis required to enable us to improve the quality of our/your service

• Maintaining our records for administrative and accounting purposes

• Arrange/Track deliveries

• Assisting with police enquiries/investigations

• Compliance of statutory & regulatory obligations

• To send information to you we feel may be of interest

 

8. Who might the information be disclosed to:

​

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

We will not share any of your personal data with any third parties for any purposes, other than for the following:

​

• Our current Credit Reference Agency/Trade Referees

• External Transport/Postal Businesses during normal trading transactions.

• Debt Collection Agencies/Solicitors/Courts in the event of non-payment/disputes.

• We may disclose your personal information to the police or other public-sector bodies with authority to request such information and/or fraud prevention agencies for the purpose of preventing fraud/loss, to prevent, detect or discourage crime and/or for the apprehension or prosecution of offenders.

​

8. How long will you keep my personal data?

​

We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected.

 

Basic account details such as company/organisation or username will be maintained for the time legally required for UK Tax Records

​

9. How and where do you store or transfer my personal data?

 

We will only store or transfer your personal data within the UK and the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

​

10. Do you share my personal data?

 

We may sometimes contract with the following third parties to supply certain services. These may include web hosting, payment processing and other services that are essential for us to work with you. In some cases, those third parties may require access to some or all of your personal data that we hold.

 

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9. You will be kept fully informed at all times in situations where your data may be passed to or shared with a third party.

 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

​

11. How can I control my personal data?

 

In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via our site, you may be given options to restrict our use of your personal data. We aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails or by contacting us

​

12. Can I withhold personal information?

 

You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

 

You may restrict our use of Cookies. For more information, see Part 14

​

13. How can I access my personal data

 

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

 

All subject access requests should be made in writing and sent to the email addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

 

We will respond to your subject access request within one month of receiving it.  Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

​

14. How we use Cookies

 

Our site may place and access certain first-party Cookies on your computer or device.  First-party Cookies are those placed directly by us and are used only by us.

 

We use Cookies to facilitate and improve your experience of our site and to provide and improve our service.

 

We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

 

All Cookies used by and on our site are used in accordance with current Cookie Law.

 

The cookies we use are essential for our site to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

 

Our site uses analytics services provided by Google. Website Analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the services or services we offer.

 

The analytics service(s) used by our site uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

 

We anonymise IP addresses as part of our analytics collection to avoid any personal identification.

 

You can also choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

 

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

 

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

​

15. How do I contact you?

 

If you have any questions or queries regarding this policy or anything to do with your personal data and data protection, including making a subject access request, please use the following details:

​

Email Address: enquiries@tandsluxelectrical.co.uk

Telephone Number: 07468 494079

Post: 17 Waverley Gardens, Melksham, Wiltshire, SN12 6AL

​

We will use our reasonable endeavours to deal with your questions or queries and to update or correct your information promptly and within the GDPR rules.

​

16. Personal Information Transfer

​

By submitting personal information to T&S Lux Electrical Ltd you agree that T&S Lux Electrical Ltd may legitimately transfer your personal information to third parties (who may be located outside of the European Economic Area).

​

You also agree that if T&S Lux Electrical Ltd were to undergo any form of restructuring, whether by acquisition, merger or otherwise, we may continue to use and share your personal data across the restructured firm.

 

17. How we would deal with a data breach

​

Our immediate priority would be to identify and isolate the breach by locking down all systems and resetting all system passwords.

 

We would notify all clients of the breach, explain what had happened and what steps we have taken to prevent any future occurrence.

 

If client data was accessed as a result of the breach of our system, we would report the breach to the relevant authorities within 72 hours as per GDPR requirements.

​

18. Changes to this privacy policy

 

Occasionally we may need to change this Privacy Policy, for example, if the law changes, or if we change our business in a way that affects personal data protection.

​

We will post any changes immediately on our website and will deem you to have accepted our Privacy Policy terms on your first use of our site following the alterations.  We recommend you check this page regularly to keep up to date.

​

​

19. Law and Jurisdiction

 

This Agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

 

Any dispute, controversy, proceedings or claim between the Parties relating to this Agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

​

20. Complaints

 

If you have concerns about the use of your personal data, the Information Commissioner’s Office is an independent body created to uphold information rights in the UK. Contact can be made through their website: www.ico.org.uk or via their helpline on 0303 123 1113, or in writing to:

Information Commissioner’s Office, Wycliffe House,Water Lane,Wilmslow,Cheshire,SK9 5AF

​

21. Security

 

T&S Lux Electrical Ltd periodically reviews and enhances security and privacy policies as required. 

 

Only authorised individuals have access to the information provided.

​

Please note that whilst we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information and/or other data that you disclose to us.  You accept the inherent risks of providing information in dealing with us and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

 

22. Our Website

​

Should you choose to contact us using the contact form/email link on our website the data that you supply will not be stored by this website or passed/be processed by any third-party processors.  Instead, the data will be collated into an email and sent directly to us.  We will simply use this information to reply to your request.  Please note that not all mail servers are secure, so we would suggest you always consider email an insecure medium and not include personal, confidential or otherwise sensitive information.

​

​

​